Crew tiers
Show up. Level up.
Four tiers, clear rules and real perks. Every shift you work well moves you closer to first pick of the best shifts, bigger bonuses and crew lead roles.
The ladder
Bronze to Platinum.
Tap a tier to see exactly what it takes and what you get.
Bronze
Everyone starts here.
How to get here
- Finish onboarding: ID, tax forms, pay setup and training videos
- Pass the one-time background check
- Claim your first shift
What you get
- Open shifts in every role you're approved for
- Next-day pay, with instant and weekly options
- Full training library in the app
- Dispatch support 7 days a week
Tap a step to see its requirements. Requirements are checked on a rolling basis.
Side by side
Every requirement, in plain numbers.
| Requirement | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Shifts completed | Onboarded + first shift | 10+ | 40+ | 100+ |
| Average shift rating | No minimum | 4.3+ | 4.6+ | 4.8+ |
| No-shows | — | 0 in last 30 days | 0 in last 30 days | 0 in last 90 days |
| Late cancels (under 12 hrs) | — | 2 or fewer in 30 days | 1 or fewer in 30 days | 0 in last 30 days |
| On-time arrival | — | — | 95%+ | 98%+ |
| First look at new shifts | Standard | Before Bronze | First pick* | First pick* |
| Booster bonuses | — | Eligible | Higher | Top rate |
| Priority support | — | — | Yes | Named dispatcher |
| Crew lead eligibility | — | — | — | Yes |
*After a client's own saved favorites, who always get first offer on that client's shifts. Booster bonuses apply to selected shifts and are shown on the shift before you claim it.
Moving up and down
Fair rules you can actually follow.
No hidden score and no mystery algorithm. Here's everything that moves your tier.
Moving up
- Automatic. We check every day and notify you the moment you qualify.
- Hit every requirement for the next tier: shifts, rating and attendance.
- Perks start right away, including on shifts posted that same day.
Moving down
- 3 late cancels or 1 no-show in 30 days moves you down one tier.
- If your average rating drops below your tier's floor, you get a heads-up and 30 days to bring it back before anything changes.
- You only ever drop one tier at a time. Shifts you already claimed stay yours.
Bouncing back
- Late cancels and no-shows roll off after the 30-day window (90 days for Platinum's no-show rule).
- Your completed shifts never reset. Once the window is clean, you climb straight back.
- Documented emergencies are reviewed by a dispatcher, not a robot, and can be removed.
The perks
What the climb is worth.
Higher tiers aren't a badge for show. They change which shifts you get and how much they pay.
Every day, on a rolling basis. When you hit the requirements for the next tier, you move up automatically and get a notification. You don't have to apply for it.
Cancelling a shift less than 12 hours before it starts. Cancelling 12 or more hours ahead doesn't count against you at all.
Not showing up for a shift you claimed without cancelling or contacting dispatch. If you're running late, message dispatch: late with notice is handled very differently from not coming.
Contact dispatch as soon as you can. A dispatcher reviews documented emergencies, like a hospital visit or a car accident, and can remove the late cancel or no-show from your record.
The client rates each shift. Your tier uses your average across all rated shifts, so one bad day won't sink you. If you think a rating is unfair, flag it in the app and dispatch will look into it.
No. Shifts you've already claimed stay yours. Moving down only changes how early you see new shifts and which bonuses you're eligible for.
No. There's no minimum. Tiers reward reliability and quality, not volume. You'll just climb faster if you work more.
Everyone starts at Bronze. Where you go is up to you.
Apply online in about five minutes, or text JOBS and do it all by text. No resume, no office visit, no fees.
We send a status update within 24 hours at every step. ¿Hablas español?