Who we are and what this covers
Crew Staffing Pros (“we,” “us” or “our”) is a staffing company headquartered in Coral Springs, FL that places W-2 hourly workers with businesses across the United States. Our family of brands, including Apex Crew Staffing, National Crew Staffing, Temp Crew Staffing, operates under this policy.
This policy applies to information we collect through our websites, mobile apps, text messaging programs, phone calls and forms, and in the course of providing staffing services. It covers three groups of people: clients (businesses and their contacts), applicants and workers, and website and app visitors. Workers may also receive additional notices during hiring and onboarding.
Information we collect
From applicants and workers
- Contact and identity details: name, phone number, email, mailing address, date of birth and emergency contact.
- Work eligibility and ID documents: information and documents required to complete Form I-9, such as a driver's license, state ID, passport or work authorization documents.
- Payroll and tax information: Social Security number, tax withholding forms, and direct deposit or pay card details.
- Work history and qualifications: experience, skills, certifications (for example food handler, OSHA-10 or forklift), availability, preferred roles and travel distance.
- Screening information: background check reports and, where a role requires it and the law allows, drug or health screening results.
- Assignment information: shifts worked, check-in and check-out times, client ratings and feedback, attendance and incident reports.
- Location information when you check in or out of a shift, as described below.
- Voluntary information such as demographic data for equal employment opportunity reporting. Providing it is optional and it is not used in hiring decisions.
From clients
- Business name, contact names, phone numbers, emails and site addresses.
- Order details: roles, headcount, dates, requirements and site instructions.
- Billing information, purchase order numbers, approved timesheets and payment history.
From everyone who uses our website or app
- Information you enter in forms, such as quote requests and contact messages.
- Device and usage information: IP address, browser type, pages visited, referring pages and approximate location derived from IP address.
- Records of your communications with us, including texts and emails.
We also receive information from others, such as consumer reporting agencies that run background checks, references you give us, certification providers and clients who rate workers.
How we use information
- To match workers with shifts and send the right crew to each client.
- To verify identity and work eligibility, run lawful screening and confirm certifications.
- To run payroll, withhold and pay taxes, provide pay stubs and W-2 forms, and administer workers' compensation.
- To confirm attendance, record hours, send replacements and support safety on the job.
- To give clients estimates, confirm orders, invoice and provide support.
- To send texts and emails you have agreed to receive, such as job alerts, shift reminders and order updates.
- To operate, secure and improve our website, apps and services, and to prevent fraud and job scams.
- To meet legal obligations, including equal employment opportunity, wage and hour and recordkeeping laws, and to establish or defend legal claims.
Background checks
Where a role requires it, we obtain background check reports from a consumer reporting agency in compliance with the federal Fair Credit Reporting Act (FCRA) and applicable state and local laws.
- Before we request a report, we give you a clear, stand-alone disclosure and ask for your written authorization.
- If we are considering an adverse decision based in whole or part on the report, we will first send you a pre-adverse action notice with a copy of the report and a summary of your rights under the FCRA, and give you an opportunity to respond or correct errors.
- If we make a final adverse decision, we will send an adverse action notice with the name and contact details of the consumer reporting agency and information about your right to dispute the report.
- We follow applicable fair chance and “ban the box” laws, which in some places limit when and how criminal history can be considered and require an individualized assessment.
Background reports are stored securely, shared only with people who need them and are not shared with clients except as needed to confirm that a worker meets a stated requirement.
Location information
Our app may use your device's location when you check in or check out of a shift, and while a shift you have accepted is in progress, if you give permission. We use it to confirm arrival at the work site, record accurate hours, help dispatch send replacements quickly and support your safety.
We do not track your location when you are not working a shift. You can turn off location permissions in your device settings at any time; if you do, dispatch will give you another way to check in. Location data is shared with the client only as needed to confirm attendance at their site.
Text messaging (SMS)
If you agree to receive text messages, we collect your mobile phone number, the date and time of your consent, and the page or keyword you used to opt in. You can opt in by checking the optional, unchecked consent box on our application or order forms, or by texting JOBS or START to (954) 466-1522. Consent is not a condition of employment, applying for work, or any purchase.
We use your number to send job alerts, shift reminders, application status, order updates and account messages from Crew Staffing Pros. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help, or call (954) 466-1522. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our SMS Terms for details.
How long we keep information
We keep personal information for as long as needed for the purposes described above and as required by law. Payroll, tax, I-9 and employment records are kept for the periods set by federal and state law. Applicant information for people who are not hired is kept for the period required by employment laws and then deleted or de-identified. Client records are kept for the life of the account and a reasonable period afterwards for accounting and legal purposes.
How we protect information
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including access controls, encryption in transit, and limiting sensitive data such as Social Security numbers and background reports to staff who need it. No system is perfectly secure. If we learn of a breach affecting your information, we will notify you as required by law.
Your choices and rights
- Texts: reply STOP to any message to opt out, or HELP for help.
- Emails: use the unsubscribe link in any marketing email. We will still send transactional messages about your account, shifts or orders.
- Access and correction: workers can view and update most profile information in the app, or contact us for help.
- Deletion: you can ask us to delete your information. We will do so unless we must keep it for legal, payroll, tax or safety reasons.
California privacy notice
This section applies to California residents, including job applicants, workers and client contacts, and is our notice at collection under the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the “CCPA”).
Categories we collect
In the past 12 months we have collected: identifiers (name, address, phone, email, IP address, SSN, driver's license or ID number); personal records (financial account information for pay); characteristics of protected classifications (such as age and, if you choose to provide it, gender, race, veteran or disability status); commercial information (orders and billing for clients); internet and device activity; geolocation (during shifts, as described above); professional and employment information; education information you provide; and inferences drawn from your preferences and work history for job matching.
Sensitive personal information
Some of this is “sensitive personal information,” including SSN, government ID numbers, financial account details, precise geolocation during shifts, and background check results. We use it only for purposes permitted by the CCPA, such as employment, payroll, legal compliance, security and providing the services you request. We do not use it to infer characteristics about you.
Purposes, sources and recipients
We collect these categories for the purposes described in How we use information, from the sources described in Information we collect, and disclose them to the categories of recipients described in How we share information. We do not sell personal information. We do not knowingly sell or share the personal information of consumers under 16.
Your California rights
- The right to know what personal information we collect, use and disclose, and to get a copy.
- The right to delete personal information, subject to legal exceptions.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of personal information.
- The right to limit the use of sensitive personal information (we already limit our use as described above).
- The right not to be discriminated or retaliated against for exercising these rights.
To make a request, email hello@crewstaffingpros.com with “California privacy request” in the subject, or call (954) 466-1522. We will verify your identity by matching information you provide with information we hold. You may use an authorized agent, who must provide proof of your permission. We respond within the time the law requires.
Retention periods are described in How long we keep information. See also our State Notices for other California employment notices.
Other U.S. state rights
Residents of other states with consumer privacy laws, such as Colorado, Connecticut, Oregon, Texas and Virginia, may have similar rights to access, correct, delete and obtain a copy of their personal information, and to opt out of targeted advertising, sale or certain profiling. Some of these laws exclude information collected in an employment or business-to-business context. To make a request, contact us as described above. If we deny your request, you may appeal by replying to our decision, and we will tell you how to contact your state attorney general if you disagree with the outcome of the appeal.
Children
Our services are not directed to children under 16, and most roles require workers to be at least 18. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
Changes and contact
We may update this policy from time to time. We will post the new version here with a new “Last updated” date and, for material changes, give additional notice where required.
Questions or requests: email hello@crewstaffingpros.com, call (954) 466-1522, or use our contact page.