How to get more shifts and move up the crew tiers

How crew tiers work

Every worker starts at Bronze. As you complete shifts reliably and earn good ratings from the businesses you work for, you move up to Silver, then Gold, then Platinum.

Higher tiers get perks, and the biggest one is first pick of shifts. When a popular shift opens up, higher-tier workers see it and can claim it first. See the current perks on our crew tiers page.

What moves you up is simple: completed shifts, on-time arrivals, good ratings and no no-shows. What moves you down is also simple: canceling late or not showing up.

1. Finish your profile

A complete profile gets matched to more jobs. Make sure yours has:

• Every role you can do, not just the one you applied for
• Your real availability, including weekends and nights if you can work them
• How far you are willing to travel
• Your certifications, uploaded so dispatch can verify them
• The languages you speak

Update your availability whenever your life changes. Being offered a shift you cannot take does not help anyone.

2. Add certifications that open doors

Some shifts require a card, and fewer workers have it. Adding one can open up a whole new set of jobs:

• Food handler card for kitchens, catering and concessions. Usually a short online course.
• Alcohol server training for bartending and bar service where your state or county requires it.
• OSHA-10 Construction for many construction sites. See what OSHA-10 covers.
• Forklift experience for warehouse roles. Sites still evaluate you on their own equipment.
• Flagger certification for road and traffic control work in many states.

3. Protect your reliability record

This is the one that matters most. Businesses rate you, dispatch sees your check-ins and your tier reflects both.

• Only claim shifts you are sure you can work. Claiming and then canceling hurts more than not claiming.
• If something comes up, tell us early. Cancel as soon as you know so we can find someone else. A late cancel is much better than a no-show, and an early cancel is much better than a late one.
• Plan your route the night before. Check the address, entrance, parking and bus times.
• Arrive 10 to 15 minutes early. Check in on the app when you get there.
• Bring what the order says: shoes, clothes, tools and ID.

4. Be the one they ask for by name

Businesses can save workers as favorites, and favorites get first offer on that business's future shifts. The fastest way to steady work is to become someone's favorite.

• Find the shift lead as soon as you arrive and ask what they need
• Stay off your phone on the floor
• When you finish a task, ask for the next one
• Be friendly with the regular staff; they talk to the manager
• Stay until the job is done or you are released

Your first shift at a new site

First impressions stick. On your first shift with any business, do these things and you will stand out:

1. 1Read the shift details twice: address, entrance, who to ask for, dress code and what to bring.
2. 2Arrive early, check in and find the shift lead or your contact.
3. 3Ask where breaks happen, where the restroom is and who to go to with questions.
4. 4Watch how the regular team does the job and match their pace and standards.
5. 5At the end, thank the lead and ask if there is anything they want done differently next time.

That last question is the one most people skip, and it is the one managers remember when they are picking favorites.

5. Bring your friends

If you know someone reliable, refer them. You earn a referral bonus after the friend you refer works 40 hours. Good crews tend to know other good workers, and businesses love it when a whole crew works well together. Details are on our refer a friend page.

Ready to start?

Applying takes a few minutes online, no resume needed. Apply now, or read how next-day pay works.