Definition
A call-off (also called a call-out) is when a scheduled worker tells the employer they cannot work a shift. It is different from a no-show because the worker gives notice, which gives dispatch time to send a replacement. The earlier the call-off, the easier the fix. Good staffing agencies make calling off easy by text or phone, track patterns fairly and reward workers who give notice. The phrase is also used for the reverse: a business cancelling a worker, which may trigger show-up pay rules in some states.
This definition is general information, not legal, tax or financial advice. Rules vary by state and change over time.